Shipping policy

Shipping Policy

Effective Date: August 2, 2026

At Aurevante, we are committed to ensuring your premium saffron reaches you safely, securely, and in excellent condition. This Shipping Policy outlines how we process, dispatch, and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended. Customers will be notified where possible.

2. Shipping Coverage

We currently ship across India.

International shipping may be available for selected countries. Availability, shipping charges, customs duties, and import regulations vary by destination.

For wholesale or export inquiries, please contact us before placing an order.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout based on the delivery location, order weight, and selected shipping method.

Free shipping may be offered on eligible orders, subject to minimum purchase requirements or promotional offers announced on our website.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email or SMS.

  • A tracking number.

  • A tracking link to monitor your shipment.

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect or incomplete address,

  • Recipient unavailable,

  • Refusal to accept delivery, or

  • Failure to respond to courier communications,

the shipment may be returned to Aurevante. Additional shipping charges may apply for re-dispatch.

7. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with upon delivery:

  • Do not accept the package if the damage is significant.

  • Take clear photographs of the package.

  • Contact Aurevante within 48 hours of the delivery attempt.

Claims made after this period may not be eligible for review.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Aurevante is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

If the order has not yet been dispatched, please contact us immediately to request an address update.

9. International Orders

For international shipments:

  • Delivery times vary by destination country.

  • Customs duties, import taxes, and local charges are the responsibility of the customer unless otherwise stated.

  • Customs clearance procedures may cause delays that are outside Aurevante's control.

10. Lost Shipments

If your tracking shows no movement for an extended period or you believe your package has been lost in transit, please contact our support team.

We will coordinate with the courier partner to investigate and provide an appropriate resolution.

11. Force Majeure

Aurevante shall not be held responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters,

  • Severe weather,

  • Strikes,

  • Government restrictions,

  • Public emergencies,

  • Transport disruptions, or

  • Other force majeure events.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Aurevante

Email: vrkesarorigins@gmail.com

Phone: +91-7702414666

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)