Refund policy

Return & Refund Policy

Effective Date: August 2, 2026

At Aurevante, we are committed to delivering the highest quality premium saffron and gourmet products. If you experience any issues with your order, we're here to help.

1. Return Eligibility

Due to the nature of our food products, we do not accept returns of products that have been opened, used, or tampered with.

Returns are accepted only under the following circumstances:

  • You received the wrong product.

  • The product arrived damaged during transit.

  • The product seal was broken before delivery.

  • The product has a manufacturing defect.

  • The product is expired at the time of delivery.

2. Reporting an Issue

To request a replacement or refund, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs of the product and packaging.

  • An unboxing video (recommended for damage or missing item claims).

Claims submitted after 48 hours may not be eligible for review unless required by applicable consumer protection laws.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used saffron containers.

  • Products with broken seals after delivery.

  • Products damaged due to improper storage by the customer.

  • Orders returned without prior authorization.

  • Products purchased during clearance or promotional sales (unless damaged or incorrect).

4. Replacement Policy

If your claim is approved, Aurevante will:

  • Replace the product at no additional cost; or

  • Provide a full refund if a replacement is unavailable.

5. Refund Process

Approved refunds will be issued to the original payment method.

Refunds are typically processed within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.

6. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate delivery address.

If an incorrect address is provided and the order has already been dispatched, any additional shipping charges incurred for re-delivery shall be borne by the customer.

8. Quality Assurance

Every batch of Aurevante saffron undergoes quality checks before dispatch. If you believe there is a genuine quality issue, our team will investigate the matter and may request the product to be returned for inspection before approving a replacement or refund.

9. Contact Us

For return or refund requests, please contact our customer support team:

Email: vrkesarorigins@gmail.com
Phone: +91-7702414666

We aim to respond to all customer queries within 24–48 business hours.

Note: This policy does not affect your statutory rights under applicable consumer protection laws in India.